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Privacy Policy

Privacy Policy

Civic Commercials Ltd – cvcmgroup.com

Effective date: 16 June 2026 |  Replaces policy dated 31 August 2018

This Privacy Policy describes how Civic Commercials Ltd (“we”, “us”, “our”) collects, stores, and uses your personal information when you visit or interact with our website cvcmgroup.com, or when you otherwise provide us with your personal data. This policy conforms to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy must be read in conjunction with our Cookie Policy.

1. Data Controller

The data controller responsible for your personal information is:

Civic Commercials Ltd

Website: cvcmgroup.com

Email: recruitment@cvcmgroup.com

Phone: 075 465 01357

2. How We Collect Your Information

We collect personal information in the following ways:

• When you contact us directly, submit an enquiry, or apply for a self-employed contractor opportunity via our website or Meta lead generation forms
• When you browse our website, through the use of cookies and tracking technologies (including the Meta Pixel — see Section 6 below)
• When you call or email us directly
 

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following:

• Your name, email address, and telephone number
• Your location or postcode
• Driving licence details and category (where provided as part of a contractor application)
• Technical data: IP address, browser type, operating system, referral source, pages visited, and navigation paths through our website
• Advertising interaction data: whether you have viewed or engaged with our Meta (Facebook/Instagram) advertisements, collected via the Meta Pixel
 

4. How We Use Your Personal Data

We use your personal information for the following purposes:

• To respond to your enquiries and process self-employed contractor applications
• To improve our website, services, and recruitment processes
• For advertising and analytical purposes, including measuring the effectiveness of our Meta advertising campaigns
• To show relevant advertisements to people who have visited our website (retargeting) via the Meta advertising platform
• To create audience segments for advertising purposes, including Lookalike Audiences on Meta, based on anonymised and aggregated data
• For internal business and administrative purposes

We do not sell or disclose your personal information to third parties for their own marketing purposes.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interests: to operate our website, run our recruitment process, and conduct marketing activities proportionate to our business needs
• Consent: where you have given us permission to use cookies and tracking technologies on our website
• Contractual necessity: to process applications and communicate with prospective self-employed contractors
 

6. Meta Pixel and Advertising Cookies

Our website uses the Meta Pixel, a piece of code provided by Meta Platforms Ireland Ltd (operator of Facebook and Instagram). The Meta Pixel allows us to:

• Measure the effectiveness of our Facebook and Instagram advertising campaigns by tracking actions taken on our website after viewing our ads
• Build Custom Audiences of website visitors for the purposes of retargeting (showing relevant ads to people who have previously visited our site)
• Create Lookalike Audiences to reach new people with similar characteristics to our existing website visitors

The Meta Pixel collects data including your IP address, browser information, and pages visited on cvcmgroup.com. This data is processed by Meta in accordance with their own Data Policy (available at facebook.com/privacy/policy).

By using our website with cookies enabled, you consent to the use of the Meta Pixel. You can withdraw your consent at any time by:

• Adjusting your cookie preferences via our cookie consent tool
• Opting out of interest-based advertising via your Facebook Ad Preferences (facebook.com/ads/preferences)
• Using your browser settings to block cookies

Meta Platforms Ireland Ltd is an independent data controller in respect of the data collected via the Meta Pixel. For more information on how Meta uses this data, please refer to their Privacy Policy.

7. Our Use of Cookies

We use cookies and similar tracking technologies on our website, including:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: such as Google Analytics, to understand how visitors use our website
• Advertising cookies: including the Meta Pixel, to measure ad performance and enable retargeting

Please refer to our Cookie Policy for full details of the cookies we use and how to manage your preferences.

8. Keeping Your Personal Information Secure

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it, including:

• Encrypting data collected through forms on our website
• Storing data on secure servers
• Restricting access to personal information to authorised personnel only

We treat your personal information as we would expect others to treat ours.

9. How Long We Retain Your Personal Information

We retain your personal data for no longer than is necessary for the purposes for which it was collected. In most cases this is no longer than 2 years, unless a longer retention period is required by law or by contractual obligations.

Advertising data collected via the Meta Pixel is subject to Meta’s own data retention policies.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal information:

• The right to be informed about how your data is collected and used
• The right to access the personal information we hold about you
• The right to correct inaccurate personal information
• The right to have your personal information erased (the ‘right to be forgotten’)
• The right to restrict or object to our processing of your personal data
• The right to data portability
• The right to withdraw consent at any time, where processing is based on consent
• The right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk
 

11. Contact Us

To exercise any of your rights, or if you have any questions or concerns about this Privacy Policy or the way we use your personal data, please contact us:

Email: recruitment@cvcmgroup.com

Phone: 075 465 01357

Website: cvcmgroup.com/contact-us/

If you request access to your personal data, we may ask you to provide appropriate proof of identity (such as a copy of your passport or a recent utility bill). We will respond within one calendar month of receiving your request.

12. Changes to This Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website. We encourage you to check this page periodically to ensure you are aware of any changes. The effective date at the top of this page will be updated whenever the policy is revised.